24/7 Customer Support
Read more about customer support and why it's hard to discover an website hosting provider which can offer top-class support.
The support that you can receive from your shared website hosting supplier is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical problem with an existing account. Timely and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a real hosting provider and not from some reseller. If you buy a hosting account via a company that does not own its servers and it can't access them directly, it is likely that you'll wait for a day or two in order to have a reply to any question, therefore your websites may remain offline for quite a while. However, a supplier which provides different options for communication and has a support team available at any time will assist you to right away and help you limit or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all our shared website hosting plans are twenty-four-seven, which means that you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can phone us, chat with an agent or send an e-mail message. If you currently have an account, you can open a support ticket on top of the other three ways of communication. You'll be able to pick the most suitable way to contact us based on what your location is or what device you use. We're able to help you for more or less any webhosting-related question that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the max reply time will never exceed 60 minutes.