A ticketing system is the most widely used correspondence medium that hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to deal with an issue that requires a certain period of time to investigate or that needs to be forwarded to a server admin. Thus, all responses supplied by either party will be stored in one place in case someone else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll have to log in and out of no less than 2 accounts in order to perform a given procedure or to contact the hosting company’s customer service team. In case you’d like to manage a number of domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Furthermore, it might take a considerable amount of time for the provider to respond to your tickets.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you are browsing through your files or updating various account settings. The ticketing system is being monitored 24/7/365 by our support team and the response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get support. In stark contrast to other providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and request information in relation to any billing or technical issue. Besides, you can see a variety of informational articles, which will help you deal with the commonest complications yourself.