When your web hosting service provider supplies live chat support, you will be able to talk to a representative live and find out useful info or get an issue resolved in a very timely manner. The basic advantage of using chat rather than calling to talk with a live person is that you will need just a computer with web access, so you won't pay any fees in case you are in another country or state. Furthermore, it will be much simpler to copy and paste information such as domains, usernames or error messages i.e. details that are sometimes hard to provide to the other side over the phone. The real-time chat is also a quicker option to contact your hosting supplier's support team compared to using a ticketing system. Last, but not least, if some issue needs a little more time to be dealt with, you're able to do something different while you wait for assistance on the live chat, which means that you will not waste time - something that is impossible if you're on the phone.

Live Chat Support in Shared Website Hosting

In addition to the phone and ticket support, we offer live chat support as well. You will be able to contact us every single day, which includes holidays and weekends, and we can give you more information about the shared website hosting that we provide in case you are not among our customers yet, or about general and billing questions if you already have a user profile. Although for entirely technical matters you'll need to open a trouble ticket to our tech assistance team, since such matters need additional time to be resolved, you can still contact us on our live chat for some technical info. For example, we can help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you a long time. Even when our phone lines are already off for the day, you will be able to speak with a live person.