In case you have a site, a problem could always occur and it doesn’t necessarily need to be associated with the hosting service itself. For instance, something can go wrong when you bring a software app up to date or some crucial data might be modified or deleted unintendedly. No matter what the essence of the problem may be, you’ll have to touch base with the customer service staff and ask them to retrieve a backup or to assist you in resolving the problem that you are encountering. How fast they’ll do that will determine the period of time that your sites will be offline. For some websites such as community web portals or e-shops, an extended unreachability too often equals lost users and cash. With that being said, it’s extremely important to use the services of a web hosting company that offers not only a good technical support service, but also a timely one.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting come bundled with a sixty-minute reply guarantee, which suggests that no matter what query or issue you may have, we’ll always be there to lend you a hand. In reality, it rarely takes more than 30 minutes to get an issue resolved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff reps are available 24-7, even on public holidays and weekends, so you will get instant assistance at all times. We realize exactly how costly time can be, so by the time we respond to your ticket or e-mail, we will have enquired into the matter and, in case we haven’t found a solution, we’ll give you more info about what you need to do on your end, when the situation demands it. With our support services, you can be sure that there will be someone to help you immediately, regardless of what time of day or night it is.