One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting come bundled with a sixty-minute reply guarantee, which suggests that no matter what query or issue you may have, we’ll always be there to lend you a hand. In reality, it rarely takes more than 30 minutes to get an issue resolved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff reps are available 24-7, even on public holidays and weekends, so you will get instant assistance at all times. We realize exactly how costly time can be, so by the time we respond to your ticket or e-mail, we will have enquired into the matter and, in case we haven’t found a solution, we’ll give you more info about what you need to do on your end, when the situation demands it. With our support services, you can be sure that there will be someone to help you immediately, regardless of what time of day or night it is.