You'll find plenty of shared website hosting suppliers out there, but most of them are resellers who have restricted resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The level of support that you will have via this method of communication will vary depending on the provider - a few of them provide you with experienced phone support, while others offer basic and customer support only since some issues are more time-consuming and it is far easier to be resolved with a support ticket, especially if the issue needs to be escalated. However, it's good to know that you can always reach your website hosting supplier since there are tons of small-scale matters that can be taken care of easily and in a timely manner through a call, not mentioning that you're able to get more info regarding the services even before you become a customer.
Phone Support in Shared Website Hosting
Since we have live phone support 14 hrs a day, you will be able to contact us and talk with our customer support agents to get more information about any of the shared website hosting that we supply and make sure that our servers match the system requirements for your web sites before purchasing anything. For your benefit, we have phone numbers on 3 continents and you will be able to call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you will be able to call us about general and billing matters, and about some technical matters. If the issue is strictly technical or it can take longer time to handle, you will have to use our ticketing system, which will allow both you and our technical support team to track the details provided by either side.