Customer Support Channels
A 60–Minute Response Guarantee
We provide a sixty–minute response time guarantee for each support ticket or email that you send to the customer support staff. We will quickly reply to all the standard inquiries and forward the issue to our admins in case any further assistance is required. If you take advantage of the Managed Services package, we’ll execute any of the included services at a time that has been discussed with you beforehand.
A Topflight Support Service
We will be available to you 24–7–365 to answer any enquiries that you may have regarding our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need help handling server admin procedures, you can have a glance at our Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services
An Easy–to–Navigate Help Area
We have equipped our Web Hosting Control Panel with a detailed knowledge base, which includes extensive explanations of its features and functions. Additionally, we have created exhaustive video tutorials that will further instruct you how to carry out a certain task or solve a typically encountered problem. The instructional articles and the tutorial videos are easily accessible from each section of the Web Hosting Control Panel through the Help and Videos buttons located in the upper right corner.