Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance crew is taught to quickly attend to all our shared website hosting users’ concerns and advice questions. Via our ticketing system, it will be possible to post your question and a support crew member will likely return to you within maximum sixty minutes. Basically, practice has shown us that the ordinary reply period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is offered by a team of trained specialists who’re ready to reply to your request immediately. You can contact the support crew by starting a customer assistance ticket from your Web Hosting Control Panel or by sending us an email. On business days, you may as well call us on the phone or take advantage of the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel has a substantial know–how base which is included in all parts. In each part, you will find a Help press button which will load for you a group of step–by–step guides on how to make use of a certain option or execute a certain action. Also, we have created tutorial video clips to help you to get a better idea of the Control Panel’s interface.